Global Vision Law Firm, led by Adv. Amarendra Kumar Dubey, provides Online Dispute Resolution (ODR) services from Delhi — virtual arbitration, online mediation and conciliation, e-commerce and marketplace dispute resolution, and representation in RBI-mandated ODR proceedings for failed digital payment transactions. Because ODR is inherently remote, our Delhi-based team represents clients anywhere in India through video conferencing and digital filings, without requiring a single in-person appearance.
Call now: +91 9599801188
India doesn't yet have one single ODR statute — instead, Online Dispute Resolution operates through a patchwork of existing law and specific regulatory mandates, each with its own binding force.
The Act itself doesn't require physical presence — arbitration and conciliation proceedings can validly be conducted over video conferencing, provided the parties' procedural rights are respected throughout.
A binding regulatory framework — not merely voluntary — requiring every Payment System Operator to run a technology-driven dispute resolution system for failed transaction disputes.
The "Designing the Future of Dispute Resolution" report, from a committee chaired by Justice (Retd.) A.K. Sikri, recommends court-annexed ODR, e-Lok Adalats, and structural investment in digital dispute infrastructure.
A growing ecosystem of private ODR providers now handles contractual disputes by agreement, while established arbitral institutions increasingly offer virtual hearings as standard practice.
A common misconception is that ODR is a lighter-weight, less binding process. It isn't. An arbitral award reached through a virtual hearing is enforceable exactly like one reached in person, and RBI's ODR mandate carries the same regulatory force as any other RBI directive to payment operators. The medium changes; the legal weight doesn't.
Adv. Amarendra Kumar Dubey, Founder & Managing Partner of Global Vision Law Firm, brings over 15 years of litigation and arbitration experience, applied to a practice built around remote representation — virtual hearings, digital document management, and pan-India client service without sacrificing the rigour of in-person litigation.
Not every dispute belongs on an ODR platform — some genuinely need cross-examination and in-person credibility assessment. Our first step is always assessing whether your dispute is actually suited to ODR, or whether it needs traditional arbitration or litigation instead.
Our Delhi office is available for clients who prefer to meet in person, but our ODR practice by design serves clients across India — location is not a barrier to representation.
From a first online complaint to a fully virtual arbitration hearing and enforcement.
Representing clients in fully virtual arbitration proceedings for commercial contract disputes, from notice to award.
Structured online mediation and conciliation aimed at swift, negotiated resolution before a dispute escalates to arbitration or litigation.
Resolving seller-platform payment disputes, buyer-seller disagreements, and marketplace account or listing disputes.
Representing clients in disputes over failed UPI, card, IMPS, and other digital transactions under the RBI's mandatory ODR framework.
Assisting consumers and businesses with digitally filed complaints and disputes before consumer forums and online grievance mechanisms.
Handling disputes between Indian and overseas parties where an online forum avoids the cost and delay of cross-border litigation.
In-depth guides on how each type of ODR matter actually works.
Online arbitration follows the same Arbitration and Conciliation Act, 1996 framework as in-person arbitration — the only difference is that hearings, evidence submission, and arguments happen over video conferencing rather than in a physical room. We represent clients in fully virtual arbitration proceedings, drafting notices, appearing at hearings, and pursuing enforcement of the resulting award.
Learn More →Online mediation brings the same structured, facilitated negotiation process as in-person mediation, conducted through video conferencing and digital document sharing — often faster to schedule and less confrontational for parties who'd rather not sit across a table. We represent clients through online mediation sessions and draft the resulting settlement agreements.
Learn More →E-commerce disputes — unpaid seller dues, disputed returns and refunds, account suspensions, or platform policy disagreements — are naturally suited to ODR given their transactional, well-documented nature. We advise sellers, buyers and platforms on resolving these disputes through negotiation, platform-provided ODR mechanisms, or arbitration where the marketplace agreement requires it.
Learn More →Since January 2021, every Payment System Operator has been required to run a rule-based ODR system for failed transaction disputes — but when that internal process doesn't resolve a genuine grievance, escalation to the Banking Ombudsman or civil remedy may still be necessary. We advise clients on navigating a PSO's ODR system and on next steps when it fails to deliver a fair resolution.
Learn More →A virtual arbitration hearing carries the same procedural weight as an in-person one — witness examination, document presentation, and arguments all occur over video conferencing, with the resulting award enforceable in exactly the same way. We prepare clients thoroughly for virtual hearings, including technical readiness and evidence presentation suited to a remote format.
Learn More →Consumer disputes increasingly move through digital filing systems and online grievance portals before reaching a formal consumer forum — and how a complaint is documented digitally at the outset often shapes how quickly it's resolved. We assist consumers and businesses with digitally filed complaints, evidence compilation, and representation where the matter escalates further.
Learn More →For disputes between an Indian party and an overseas counterparty, ODR can avoid the cost and delay of litigating — or even arbitrating in person — across jurisdictions, provided the contract's dispute resolution clause supports a virtual or online forum. We advise on structuring cross-border ODR clauses in advance and on pursuing existing cross-border disputes through virtual arbitration.
Learn More →ODR and traditional arbitration share the same legal foundation — the difference lies in format, cost, and turnaround, not in legal weight. ODR tends to suit lower-to-medium value, well-documented disputes, while complex, high-value, or credibility-dependent matters may still be better served by in-person arbitration. We help clients decide which approach fits their specific dispute.
Learn More →Businesses building or adopting their own ODR mechanisms — marketplaces, fintechs, and platforms handling high transaction volumes — need their dispute resolution clauses, escalation workflows, and grievance systems to be legally sound, not just technically functional. We advise businesses on structuring compliant, enforceable ODR mechanisms within their terms of service and user agreements.
Learn More →A clear, fully remote-capable process for resolving your dispute.
We assess whether your dispute suits a rule-based ODR mechanism, a private ODR platform, or virtual arbitration/mediation under your contract's clause.
Filing the dispute notice, complaint, or reference through the applicable online system, with supporting evidence uploaded digitally.
Representing you through an online mediation or conciliation stage where available, aiming for a swift negotiated resolution.
If unresolved, proceeding to a virtual arbitration hearing over video conferencing, with evidence and arguments presented digitally.
Securing and reviewing the arbitral award or settlement agreement to ensure it is enforceable and accurately reflects the outcome.
Pursuing enforcement of the award or settlement through the appropriate court where necessary, so the outcome translates into actual relief.
A quick comparison to help you understand where ODR fits.
| Parameter | ODR | Traditional Litigation | Traditional Arbitration |
|---|---|---|---|
| Format | Fully virtual / online | In-person court hearings | In-person hearings |
| Typical Speed | Fast, especially for regulated ODR | Slow, court-dependent | Moderate |
| Best Suited For | Documented, low-medium value disputes | Complex, high-stakes, or evidentiary disputes | Commercial disputes needing formal process |
| Geographic Constraint | None — fully remote | Bound to court jurisdiction | Bound to seat, but hearings can be virtual |
| Legal Enforceability | Same as in-person, where validly conducted | Court decree, directly enforceable | Award enforceable under Arbitration Act |
A litigator's rigour, built for a remote-first process.
Over 15 years of litigation and arbitration experience, applied to a practice genuinely built for remote, digital-first representation.
Not every dispute belongs online — we tell you honestly when traditional arbitration or litigation is the better route, rather than defaulting to ODR because it's convenient.
Because our process is built around video conferencing and digital filings, your location is never a barrier to engaging us.
If you'd rather discuss your matter in person first, our Delhi office remains available by appointment.
We don't stop at a favourable award or settlement — our team pursues enforcement so the resolution has real, practical effect.
Feedback from clients we've represented through ODR, from Delhi and beyond.
"We're based in Bengaluru but had a dispute with a Delhi vendor. The entire matter was handled through video calls and digital filings — we never had to travel, and it was resolved faster than we expected.
"A failed UPI transaction dispute had gone nowhere through the bank's own process for weeks. The team helped us escalate it properly and it was finally resolved.
"Our arbitration clause allowed for virtual hearings and Adv. Dubey's team handled the entire process professionally over video conferencing, with the same rigour as any in-person hearing I've been part of.
Common questions about Online Dispute Resolution in India.
India does not yet have a single, standalone ODR statute. Instead, ODR operates through existing laws — the Arbitration and Conciliation Act, 1996 permits arbitration and conciliation proceedings to be conducted virtually, and specific regulatory frameworks, such as the RBI's mandatory ODR system for digital payment disputes, give ODR binding legal effect in defined contexts. NITI Aayog's ODR Policy Plan and the Vidhi Centre for Legal Policy have both recommended fuller statutory recognition of ODR across the Arbitration Act, the Consumer Protection Act, and the Commercial Courts Act.
On August 6, 2020, the Reserve Bank of India mandated that all authorised Payment System Operators, both banks and non-banks, implement a rule-based, technology-driven Online Dispute Resolution system to resolve disputes and grievances arising from failed digital transactions, effective from January 1, 2021. This is one of the few ODR mechanisms in India that carries direct regulatory backing rather than being purely contractual or voluntary.
ODR works best for disputes that are documentation-heavy but don't require extensive in-person cross-examination — commercial contract disputes, e-commerce and marketplace disagreements, failed digital payment transactions, consumer complaints, and low-to-medium value B2B disputes. High-stakes matters involving disputed witness credibility or complex forensic evidence may still be better suited to in-person arbitration or litigation.
Yes. An arbitral award is enforceable under the Arbitration and Conciliation Act, 1996 regardless of whether the hearings were conducted in person or virtually, provided the arbitration was validly constituted and conducted in accordance with the agreed or applicable procedure. The mode of hearing does not itself affect enforceability.
No. Online Dispute Resolution is inherently remote by design, and our team represents clients across India through video conferencing, digital document exchange, and online filings, regardless of where you or the opposing party are located. Our Delhi office remains available for clients who prefer an in-person consultation before proceeding online.
Since ODR is inherently remote, geography is never the limiting factor.
Connect with us online for a free consultation, or visit our Delhi office if you prefer to meet in person first. Whether it's online arbitration, mediation, or a digital payment dispute — our team led by Adv. Amarendra Kumar Dubey is ready to help, wherever you are.
As per the rules of the Bar Council of India, law firms are not permitted to solicit work and advertise. By clicking the "Agree" button and accessing this website, the user fully accepts that you are seeking information of your own accord and volition and that no form of solicitation has taken place by the Firm or its members. Also, the information about us is provided to the user only on his/her specific request and any information obtained or materials downloaded from this website is completely at the user’s volition and any transmission, receipt or use of this site would not create any lawyer-client relationship.
The information provided under this website is solely available at your request for informational purposes only, should not be interpreted as soliciting or advertisement. We are not liable for any consequence of any action taken by the user relying on material / information provided under this website. In cases where the user has any legal issues, he/she in all cases must seek independent legal advice.